As we come to the end of 2020, and our 20th year in the WFM sector, it’s important for us to look back at the positives, as well as areas where we can learn.
One of the biggest positives for us this year has been how WFM by Chronologic has helped, and continues to help employees feel safer, and employers comply with regulations, during the pandemic.
WFM by Chronologic is often more than a system to users, it is the key touchpoint between departments and employees.
When these employees are working from home, or in stressful environments on site, it’s more important than ever to ensure your touchpoint is up to the task.
COVID-19 complexities included:
Staying in touch and safe is more important than ever for employees. Workers on site reply on their management to comply with regulations and ensure they are sheltered, and workers at home need the guidance to know what they need to do moving forward.
So how did WFM help companies do this?
For starters, the time and attendance functionality of WFM allowed managers to flag any employees possibly struggling, or showing late.
Absenteeism was also flagged, meaning managers could ensure the staff member was OK, and deploy a new worker to cover their shifts where possible.
For extreme situations such as self-isolation of shifts due to the virus, T&A records also enabled managers to swiftly see who was onsite at the time of the infected worker, and alert coworkers to not come in until their quarantine period was over.
The scheduling and Rota functionality of WFM ensured that the right people were on shift, and anyone who was available was easily spotted to help out.
To make sure employees not furloughed didn’t miss out. The WFM system could track any absence due to COVID related needs, and ensure employees were not underpaid/overpaid where needed.
For care workers, or anyone expected to take regular COVID-19 tests, WFM could act as a way to set reminders to take tests for employees, or as a clear digital filing system for returned results.
Clocking also became a hot topic this year, with many employers switching their biometric fingerprint machines for a contactless facial recognition or RFID terminal. Why? These units all involve a ‘no touch’ element.
Of course, like all businesses, 2020 has been a tough year for WFM by Chronologic, and we are grateful for the ongoing support of our customers and the hard work and dedication of our team.