To make sure that you get to know the team behind our WFM system, we’ve interviewed them all, so you don’t have to.
Our aim is that if you’re an existing customer, or someone simply thinking about reaching out – you’ll feel more confident about doing so.
I mean, when you know someone’s favourite place in the world, asking for a quote isn’t that tough 🙂
Simon Walsh – WFM commercial lead
https://www.linkedin.com/in/simon-walsh-aa62834/
How long have you been at Chronologic?
4.5 years!
What is your favourite part of your job?
We are helping businesses solve problems and improve processes.
So many have been let down by their existing system functionality and a lack of support from their supplier.
When our system can solve these issues, it is immensely satisfying.
What is the main thing customers love about WFM?
Quite simply – it works! We also practice a “no hard-sell” approach and act in partnership with our prospective and current customers, rather than trying to batter them into submission. Customers like this approach a lot.
And, of course, our ongoing support is well known by our Customers as being both helpful and professional. If you need help, the team is there to assist you.
What do you like about WFM?
It is a feature-rich system, but that supports a wide range of businesses with simple or complex operational rules and requirements.
When prospective customers talk through their needs with us, it’s good to know that we have the tools to satisfy them and a competent team behind us that will deliver the System and Support throughout the life of the relationship.
When you’re not at work, what are your hobbies?
I have enjoyed travelling and still like to visit new places, both at home and abroad.
I was lucky enough to work in many different parts of the world, and be able to gain a perspective of other cultures and business practices. I also have a motorcycle and enjoy time with family and our mutt (15 years old now and still acts like a puppy!).
Apart from Chronologic, where’s your favourite place in the world?
I like Istanbul. It has a wide range of peoples, the Mediterranean and Bosphorus offer endless opportunities to go on the water there, and some of the islands are beautiful. Everyone is welcoming and polite.
What’s something that you think customers should know about WFM?
It’s complex in what it can do, but simple to use.
Take, for instance, the Payroll process. In WFM, all of the complex shift, overtime, allowances, breaks, rounding’s, and other business rules are applied automatically. So, when it comes to running Payroll, a simple report is run, and the data is ready for import into your Payroll System or can be sent to the Payroll Provider.
All the checking, amendments, approvals, and manual Payroll input is taken care of earlier in the process, so you have correct, immediate data when you need it.
Describe your job in three words.
Solving. People’s. Problems.
What’s the best thing about WFM?
Our process. There is a clear path from initial enquiry through to System implementation that ensures all detail is captured and customers’ requirements met.
We don’t deliver disappointment and fully document every element of the System capabilities in relation to the customer’s requirements in a formal Proposal. The Team at Chronologic have many years of experience in finding a solution within the WFM System for most needs, but if we can’t deliver it, then we say so.
I believe this honesty reflects throughout the ethos of our business.
How do you think WFM will work in a post-COVID future?
I believe we have all the options needed to satisfy your new safety and hygiene needs.
One of the benefits of WFM is the range of clocking options that can be used. Chronologic can supply both contact and contactless clocking options, and you can mix and match these methods as you need.
We also enable Managers and Administrators to have full access to the system using a mobile device or their PC when they’re working away from the office.
Savoury or sweet?
A bit of both, please 🙂
