Workforce management do’s dont’s

Do's and Dont's of workforce management

How best to treat you staff to increase productivity

Being a manager isn’t always easy. Not only do you have your own job to do, but at the same time you need to keep track of your workforce.

We know that paperwork alone can take days to sort, alongside rotas to write, spreadsheets to update and all the other things that stop you from managing your team correctly.

This is why we designed WFM by Chronologic. It’s a workforce management system built from over 20 years of experience working with organisations on getting the most from their workforce.

The number one issue we find is time. That is why our system automates tasks and accurately reports payroll data, holiday, absence and more, so you have more time to be part of your team.

We’ve found that due to lack of time, bad workforce management habits can sneak in, and they could cost you dearly so it’s a good idea to check that you are on the right track.

Here are some tips on Do’s and Don’ts of workforce management:


  • Be on top of your brief – it is important that you’re familiar with your project or the task at hand, whether it is a regular contract for cleaning or needing to service a hospitality event. Assess the skills and time needed and then you’ll be able to deploy the best employees for the job. You will then also be able to make the best of the skills of your workers. When managers are well informed, they are more likely to do the right thing.
  • Be fair – a top complaint of staff is unequal treatment. Avoid favouritism and make sure you offer the same opportunities to your staff whether it be for overtime, flexible working, or a promotion. Workforce management means earning the respect of your staff and being fair is an essential prerequisite.
  • Know where your staff are – do not be caught out by not knowing who is in and who is out. Many days will bring unexpected staff absences, whether due to sickness or family commitments. Invest in an absence management system which collects this data for you – even better if you can access it anytime, anywhere. You can then plug the gaps where needed and monitor any repeated absences.


  • Break your promises – remember any commitments which you have made to employees and follow through on them. Keep any promises made to staff whether it’s about obtaining protective clothing, increased salary or improving other working conditions. Otherwise you stand to lose your workers’ trust, a key factor in keeping a positive and happy workforce.
  • Get involved in idle gossip – while ‘water cooler’ moments are important for bonding with fellow workers, do not get drawn into unprofessional chitchat especially if it’s about other workers and the ‘higher ups.’ A big no-no should also be ‘banter’ which may be offensive. You are all being paid to work and as a manager you should set a good example in this area.
  • Refuse without reason – it takes courage and assertiveness to say ‘no’ to some employee requests – it could be for time off, more money or doing things in a different way. It is one of the most unpopular tasks of workforce management. However, it’s important to strike the right balance. Be constructive when you need to refuse a request, giving the reasons why not and, if appropriate, offering another time when that request could be considered again.

Workforce management is one of the most important yet challenging aspects of business. Getting it right can be highly rewarding for you, your staff and, ultimately, the company bottom line. Make sure you equip yourself with the best tools for the job – and remember, keep it constructive and stay positive – that is the best example to your staff to keep them performing well.

If you want to equip yourself with more time to manage, have a look at our WFM system and what it can do for your business.